Additional Information/policy
Policy:
Tiered Cake serving sizes are based on industry standard (4-5” Tall, 3” Deep and 1” Thick).
A non-refundable deposit of $100 is required to reserve your wedding date. The deposit is nonrefundable if there is a cancelation on the customers behalf. The $100 deposit cannot be used for another service if previous event is canceled. Final payments are due 14 days before the event date.
Cancellation Policy: Changes and cancellations to orders are accepted until 14 days prior to scheduled pick up or delivery time. No refunds will be provided for orders that are canceled with less than 14 days notice of the wedding date. All cancellation refunds outside of the 14 day policy are subject to a 50% fee. If the cancellation is made within the 14 day period the customer may still use the amount paid towards any cake or dessert service for another event up to the initial paid amount for up to 6 months after the cancellation.
Changes to order: You may make any changes (cake flavors, servings counts, and design) that you wish to an order until 14 days prior to the pick up or delivery time on your written order form. Certain request can be made within the 14 day period...just ask the baker!
Payments: Early payments/payoffs should only be made if you are certain the number of servings that you ordered does not need to be reduced. You can order more cake after your payment has been made but you cannot go down in servings for a refund of the difference.
Refund Policy: If upon picking up your cake, you are not satisfied with the look of your cake, you are NOT obligated to take the cake. If you choose not to take the cake, you will be issued a full or partial refund via original purchase method less the deposit fee at the discretion of the baker. Once the baker has left the cake we are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.
If for some reason the baker cannot deliver the cake due to illness, traffic accidents, etc. a full refund will be made the the customer. After the cake leaves the shop, special consideration will be given to any issues regarding cake flavors and fillings. Refunds will be determined based upon portion of cake returned to the shop.
Delivery: We are not responsible for any damage to your cake after the cake has been safely delivered and set-up by our bakers or picked up from our bakery. Every effort will be made to deliver on time, however, delivery of your cake may be delayed due to traffic, accidents, weather, acts of God, and other causes beyond our control.
Set-up: We are not responsible for any damage to your cake(s) after our delivery and setup is complete. The client is responsible for providing an appropriate size, level, and stable table with a cool and safe environment for the cake(s). We are not responsible for damage resulting from tables and cake stands that are not level, weak, too small, or placed in a warm area. PLEASE MAKE SURE THAT YOU HAVE AN UMBRELLA or CANOPY FOR SHADE if cake is to be placed outside. A cake left in the sun is a disaster waiting to happen. Please keep in mind that there can be wind, rain, temperature, pets, bugs, or other situations, especially for outdoor deliveries that can harm or cause damage to your cake.
POST DELIVERY: We are not responsible for damage to your cake if someone at your reception site moves your cake after it has been safely delivered and set-up. We photograph all of our cakes upon completion of delivery for proof that the cake was perfect before baker leaves.
Color: All attempts will be carefully made to coordinate and/or match your colors, however, please be aware that food colors do not always perfectly match fabric, flowers, table coverings, napkins, etc. Depending on the mediums used, colors can be slightly altered by ingredients (i.e. butter and white chocolate can cause slight variations). Food colors may also fade in bright light.
Ingredients: We use the finest quality ingredients in our bakery. Our products may contain milk, wheat, nuts, and other allergens. We are not responsible for any allergic reactions. We do take great care, however, if you have requested a special diet cake but still please be aware that allergens still may be present. If you have a deathly allergy we suggest you seek another baker who specializes in your allergy.
Artistic License Disclaimer:
Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
